Returns & exchanges

We want Mirelle Rituals products to be right for you. If something is not right, write to us and we will find a solution together.

How long you have to return

You can return unopened and unused products within 30 days of receiving them, without giving a reason. That is longer than the 14 days required by law.

Products that cannot be returned

Our products are cosmetics, so for hygiene and health reasons we cannot accept opened or used products if their protective film or other seal is broken.

This does not apply if the product arrived damaged, faulty or is not the one you ordered. In that case see “Damaged or wrong product”.

How to return

1. Email us at care@mirellerituals.com within 30 days of receiving the product. Include your order number and the products you want to return. You can also fill in the return form below.
2. We will reply with the return address and instructions.
3. Send the product no later than 14 days after letting us know about the return. Pack it so that it is not damaged on the way.

Refunds

• We will refund the products and the original standard delivery fee no later than 14 days after receiving your notice of return.
• We can only refund once we have received the product or your proof that you sent it (whichever happens first).
• We will refund using the same payment method you used, unless we agree otherwise.
• The customer pays the return shipping costs, unless the product is damaged, faulty or not the one ordered.
• If only one of several products ordered is returned, the delivery fee is not refunded.

Exchanges

To exchange an unopened product for another one (for example, a different scent), return it under these rules and place a new order. If you have questions, write to us and we will help.

Damaged or wrong product

We pack every order with care. If a product still arrived damaged or faulty, or you received the wrong product:

• write to us as soon as you notice it and attach photos of the product and the packaging;
• we will replace the product or refund you, and we will cover all shipping costs.

This does not limit your legal rights when a product does not conform to the contract.

Contact

MB „Mirelle Rituals“, company code 308093753
Giedraičių g. 39-R53, LT-09302 Vilnius, Lithuania
care@mirellerituals.com